FAQs

The game of basketball was forever elevated when the founders of Goalsetter Systems dared to imagine a residential basketball goal unlike any of its kind. The same passion that so many people have for the game was poured into the creation of the first Goalsetter Systems – the MVP. The rest is basketball history!

What makes a Goalsetter Basketball System so original? Everything! Virtually every inch of a Goalsetter, down to the parts you never see, is designed to enhance the performance and durability of your basketball goal. Goalsetter’s exclusive features, including the Patented Compression Height Adjustment Systems, Fortified Acrylic Backboards, One-Piece Off-Set Structural Steel Poles and Patented Hinged Ground Anchors crush the misconception that all basketball goals are created equal.

At Goalsetter Systems, we also embrace the belief that the quality of a product is much more than a collection of stand-alone features. True quality lies in the way we do business – from training our representatives to ensure product knowledge and customer satisfaction to proudly manufacturing our entire product line in the United States. Our goal is to provide you with a premium quality basketball goal to be enjoyed for years to come, allowing you to claim a unique pride in owning a Goalsetter System.

We invite you to embrace the tradition of the greatest game ever created and experience how Goalsetter Systems has redefined home court basketball.

Originality makes a stand with Goalsetter Basketball Systems…the Best in Basketball!

The in-ground basketball goal system price will typically include the five major components that must be installed. These include: Ground Anchor, Pole Assembly, a pair of Extension Arms, a Backboard, and a Rim. You may add pole padding and backboard padding or additional accessories sold separately. Not included is the cost of the installation labor and the concrete mix used in the installation of the ground anchor. Take note that some Goalsetter dealers will use a single purchase price that includes the components AND the cost of installation.

The differences between the goals are pole size, pole design, backboard size, backboard material, height adjustability, and warranties. You can take a closer look at these options by checking out our How To Choose page.

Unlike many basketball goals, the Goalsetter System does not use a direct bury method or “J” bolts assembly. Each Goalsetter System is anchored using our patented ground anchor hinge system. First, the ground anchor is placed in a 4’ deep hole (18” diameter) and secured using concrete. When dry, the hinge system allows complete assembly of the Goalsetter basketball hoop before it is raised upright and bolted to the ground anchor. If you have installation questions, see our basketball goal installation guide.

Our tempered glass backboard has a superior ball response and is the backboard material of choice in residential settings Acrylic is recommended for park and school applications or areas where there is unsupervised play. Because it is a softer material, acrylic withstands vandalism better than glass. Both backboards carry Limited Lifetime Warranty when used in their proper applications.

180 Breakaway Rim: Designed for indoor and outdoor play, this rim absorbs the energy from a player for the safest possible rim. This basketball rim breaks front to back and side-to-side.

Heavy Duty Flex Breakaway Rim: This is our “standard” rim and most commonly chosen by our residential customers. This breakaway style rim has a single spring and deflects 15 degrees with 30 lbs. of down pressure. Equipped with continuous netlocks, the Heavy Duty Flex rim is more than sufficient for most residential play and carries a 2-year Limited Warranty.

GS Collegiate Rim: This competition breakaway rim features two springs allowing it to deflect 15 degrees with 130 lbs. of down pressure. Meets or exceeds High School and NCAA specifications for competitive play. This rim carries an unconditional 1-year Warranty.

Double Ring Static Rim: The first and only unconditional lifetime replacement warranty on a basketball rim! This double 5/8” sold alloy steel rim construction makes it ideal for outdoor courts at park and recreation settings.

Single Static Rim: This basketball rim is a fixed rim with continuous net lock. This basketball hoop rim has no flex and breakaway.

Note: All of these are made to dunk on. They are mounted to a steel plate, not to the backboard itself.

Chances are, the next person that buys your house is going to want to keep it! If you’re lucky enough to take it with you, you simply loosen the five bolts holding the pole to the anchor. The anchor stays in the ground, and you get to take the hoop with you. You can purchase a new basketball anchor when you’re ready to reinstall it.

This decision is up to you! The Installation and assembly of a Goalsetter basketball goal can be accomplished by two or three people without the use of ladders or scaffold. The patented ground anchor hinge system allows complete assembly of the Goalsetter basketball hoop before it is raised upright. The toughest task during installation of a Goalsetter goal is digging the hole. Each goal features our patented ground anchor. First, a four-foot deep hole (18 inch diameter) must be dug where you would like your basketball goal located. After placing your ground anchor into the hole, fill it with concrete (10-12 bags). When the cement is completely dry (usually two days is sufficient), the pole structure, extension arms, and backboard can be assembled and raised upright. Most of our dealers also offer installation as an option for an additional fee.

If you do not have an installer in the area near you, check out On-Demand Home Services by Kandu here, a national network of contractors that can help with assembly. Goalsetter Basketball does not assume any liability or risk for installations performed by any technician. All of the installers are independent contractors, and are not employed by Goalsetter Basketball.

All poles (excludes paints): Lifetime

Acrylic Backboard: Lifetime

Polycarbonate Backboard: 7 years

Glass Backboard: Lifetime (when installed for individual residential use)

Hand Cranks (internal): Lifetime

Hand Cranks (external): Lifetime

Single Static Rim: 1 year

Double Static Rim: Unconditional Lifetime

HD Breakaway Rim: 2 years

Collegiate Breakaway Rim: 1 year

180 Breakaway Rim: 1 year

Complete warranty information

Contact is more likely with height-adjustable basketball systems. Padding will provide protection when your backyard game gets rough. Browse our selection of basketball backboard pads and basketball pole wraps here.

Each of our basketball systems must be shipped via a freight trucking company. Typically, our systems will arrive 2-7 business days after leaving the Goalsetter Systems warehouse. Business days are Monday-Friday, excluding federal holidays within the United States. Because of their weight and carton shape, Goalsetter basketball systems can only be shipped via ground freight. Expedited shipping is not available.

The freight company will contact you by phone to schedule a date and time window for delivery. As a rule, there will be a minimum of a four-hour time frame for the delivery and an adult must be available to accept, unload, inspect, and sign for the delivery.

The item will be delivered to your designated shipping address. Please be aware that the freight delivery company is not responsible for unloading or carrying your item from the truck.

Your package is likely to be heavy and large. Therefore, we recommend that you have someone with you to assist you in unloading and carrying your item.

The total shipping charge does not include removal of cartons or assembly of your basketball hoop system.

You will receive a Shipment Confirmation email from Goalsetter Basketball Systems detailing your order and including tracking information. For additional information pertaining to item availability or shipping times, please contact 1-800-467-1421 or read our blog about receiving your basketball hoop here.

Before you sign the delivery receipt, you should immediately inspect your cartons for any damage that may have occurred during shipment. Carefully inspect the packaging as well as the contents of the package. Note that it is normal for the carton to show some wear. If there is visible damage to any of the packages, you have the right to refuse it or to sign the delivery receipt stating the damage. All freight damage must be reported to Goalsetter Shipping Department within 5 days of delivery.

Instructions for handling damage incurred during shipment:

If the damage appears minimal, accept the shipment, but make a note of the damage on the shipping receipt; sign and date it. The delivery person should also sign the slip and leave a copy for your records. Contact the Goalsetter Shipping Department immediately by calling 1-800-467-1421. Please have your order number available when you call.If the damage to any carton appears to be extensive, contact the Goalsetter Shipping Department immediately by calling 1-800-467-1421. Please have your order number available when you call. Read more about what to expect when receiving your basketball hoop at our blog.

You can find the store nearest you by entering your zip code in our dealer locater or call us at 1-800-467-1421.

Goalsetter basketball goals are the easiest to install on the market. Many customers will contact their local Goalsetter dealer or a local contractor to install their system. Goalsetter has identified a list of nationwide and regional installers for installing Goalsetter basketball goals. If you do not have an installer in the area near you, check out On-Demand Home Services by Kandu here, a national network of contractors that can help with assembly.

Goalsetter Basketball does not assume any liability or risk for installations performed by any technician. All of the installers are independent contractors, and are not employed by Goalsetter Basketball.

Glass is the backboard material of choice in residential settings. Glass provides better ball response and wears better over time as it does not fade or discolor. Acrylic is the board of choice for non-residential use.